At craftedbamboo.store, we are committed to providing you with high-quality, authentic bamboo crafts. We want you to be delighted with your purchase:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unused, and pristine condition with all original packaging materials intact.
- Unique Variations: As our products are handmade from natural materials, returns based on slight variations in grain or color—which are inherent to bamboo—are not considered defects.
- Damaged/Broken Items: We take great care in packaging. If your items arrive damaged due to transit, please contact us within 24 hours of delivery with clear photographic evidence, and we will arrange a replacement or refund immediately.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus any shipping fees. Customers are responsible for return shipping costs unless the item is verified as defective.